Original topic:

A50 issue after software update

(Topic created on: 03-30-2021 03:53 PM)
1521 Views
ksabari77
Beginner Level 2
Options
Galaxy A

Using Samsung A50 from last 18 months. Recently I have updated the latest software as per prompt indications from Samsung  , but after latest software update version of A505FDDU7CUBC/A505FODM7CUBC/A505FXXU7CUB8 - security patch level 01 Mar 2021, the handset gets automatic restarts every day, sometimes its gone dead mode even the battery is enough, often gets hanging, all the times heating (sometimes low heat & few times enormous), battery back up is less & getting drained even in sleeping mode or without much used. The phone directory contact list, not able to store more than one number per contact name. If I add a new number to existing contact list, then existing number gets erased and new number is getting stored. Please advise reason and solution.

5 Comments
Abdul_Rahman
Active Level 9
Galaxy A
Big issue so it is better to contact directly with Samsung customer care on WhatsApp 180057267864.Hope they will definitely solve your device issue.
0 Likes
Ehsank
Expert Level 5
Galaxy A
Only better option is to visit service centre
0 Likes
ArkTech
Active Level 6
Galaxy A
Kindly take your phone and install a new software in it by a phone repairing shop
Plz try your problem is solve 100%
0 Likes
Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device battery drain issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-battery-drain-issue/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
srutii
Beginner Level 2
Galaxy A
'Not registered on network' problem has been noted.
0 Likes