Go to galaxy store and go to update apps and update one ui home from there and restart the device. Never download any third party launcher or samsung one ui launcher from apk mirror. If problem still not solved then just go to samsung care and format your phone from there. They will sure assist you well
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
