Original topic:

New A16 5G Finger print sensor not working within 3 days

(Topic created on: 02-20-2025 04:56 PM)
202 Views
ARUL_MANI
Beginner Level 3
Options
Galaxy A
I bought new samsung A16 5G in Poorvika velchery. Within 3 days fingerprint sensor not working and not recognising...

Tried restart and reset mobile. No luck. 

Need device replacement 😫 
8 Comments
ARUL_MANI
Beginner Level 3
Galaxy A
Yes on first day itself tempered glass installed.
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saran87
Active Level 3
Galaxy A
A16 has side mounted fingerprint, power button works as fingerprint sensor.
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Osho_Niraj
Active Level 5
Galaxy A
My f23 also have same problem.. Samsung is now degrading day by day quality of mobile.. shame on Samsung...🔥🔥
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ARUL_MANI
Beginner Level 3
Galaxy A
What is the procedure replace my mobile within 3 days is much frustrated @samsung #samsung
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RAHULA34
Active Level 3
Galaxy A
Very easy step. Take you bil and mobile box. Go and tell you problem. They have no write to take money. It's free of cost. They fix fingerprint sensor.
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RAHULA34
Active Level 3
Galaxy A
If you go to your service center and get it fixed you will get free replacement warranty. Don't worry, they have no written charges, everything is free. If there is no physical or water damage.

Sometimes the product pre- damaged. Sorry for your loss. I feel your pain bro.
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plant35
Active Level 6
Galaxy A
Try updating your firmware. Dial *#2663# and tap on TSP FW Update (General). Wait until it updated, make sure you have a strong internet connection. This method fixed my Galaxy M35 device's fingerprint sensor and there is no more problem since past 4 months.
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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