Original topic:

Network issue with games.

(Topic created on: 04-19-2024 11:34 PM)
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rakeshchoudhary6321
Active Level 3
Options
Galaxy A
 As soon as the game start the 5G works good later I guess due to heating issues the 5G network switches to 4G or 4G+. I have seen this issue in previous year GALAXY A34 5g Device. May be through software update samsung can Fix it. Hopefully they are listening to people out here. 

Device : GALAXY A35.
36 Comments
knk04
Active Level 4
Galaxy A
It is because when you play games on 5g.. the device heats up due to both game and 5g which produces double heat....
And all 5g phone have a mechanism of turning off 5g modem.. when phone is heating too much.. that's why you are facing this problem.. me too face same problem with.. this . Thats why I play on 4g or on jiofiber
7483544718
Active Level 6
Galaxy A
SMA217FM

sn7437061@gmail.com
7483544718
Active Level 6
Galaxy A
SMA217FM

sn7437061@gmail.com
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that this is the concept of the devices, when your device runs on a 5G network it handles the higher data speeds and increased network demands. while this, device is connected to multiple network terminals, if the device generates heating while using a 5G network and playing a game then it will automatically shift to a 4G network to minimize the heat. However, we are taking your valuable feedback regarding this. If you have other concerns regarding Samsung products kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

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dhrub007
Active Level 4
Galaxy A
Same problem bro
atul_
Beginner Level 2
Galaxy A
Samsung galaxy A14 5g
Issue with game ..
Heating Issue ...
Battery drain Issue during Heating...
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7483544718
Active Level 6
Galaxy A
SMA217FM

sn7437061@gmail.com
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7483544718
Active Level 6
Galaxy A
SMA217FM

sn743706@gmail.com
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gshsjshj
Beginner Level 2
Galaxy A
I can open free fire without internet issues but when i play it the game net indicator is normal but can't play the game and its said that the internet connection ir poor.