Original topic:

Network issue In A34 5G

(Topic created on: 03-21-2025 05:20 PM)
485 Views
Amit2006
Active Level 9
Options
Galaxy A
Hi,
I have A34 8 gb variant which was purchase last year. many friend or caller complaint about that i my mobile is swith off telling wgile they are calling. Now i notice my network show volte but mobile availability on call say unreachable. 
Some times data is on but internet running icon on status bar not active and also internet not work until restart my phone.
Now i feel cheated by samsung. I have reseted my device, port sim jio to airtet and again airtel to jio but problem still exists.
Did you facing these type of issue?


13 Comments
hatim123
Active Level 6
Galaxy A
Same problem buddy
0 Likes
Arman-IND
Active Level 10
Galaxy A
I was facing this issue earlier in jio but when i ported to airtel i didn't have this problem again from last 1 year
0 Likes
goodthings
Expert Level 5
Galaxy A
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
0 Likes
Amit2006
Active Level 9
Galaxy A
No, i cant accept this as a solution because i already done these steps and didn't ask for solution, i just posted it to know that other users are facing same issue or only me?
So buddy! I can't help you to increase your points.
Parveen0171
Active Level 4
Galaxy A
Same with me
0 Likes
Anand_Avn
Active Level 9
Galaxy A
Same with me a34 5G....
Even I changed sim card still facing the issue...

Issue : unable to connect call after answered....
Sudden goes to out of network; Emergency Call only.
Call dropping; lagging too much...
Same with mobile data.
Excessive Heat....1742585274494.jpg
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes
Amit2006
Active Level 9
Galaxy A
We All did this, i think you didn't read clearly my post. I wrote i reseted and did all require steps like data apn setting, reset its to default, setting selection, setting reset and factory reset but problem still exists.
And don't be sorry, i am asking the users not you sir. And you are expert , don't be sorry.
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Ganu_Hegde
Beginner Level 2
Galaxy A
Tired of this issue and have to keep restarting A34. None of troubleshooting measure works
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