My galaxy A12 couldn't get updated

[almaktary]

[Samsung_specialist]

Hi, 

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

[Ali_Elwasief]

Weird and sus

[ProgRidha]

Try to connect it to pc and use smart switch application in the pc, see the link for full information

https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/

Or visit samsung center for this issue if u can't do it on pc/laptop