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07-04-2020 10:02 PM in
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07-04-2020 11:39 PM in
Galaxy A1)Turn off the device.
2)Press and hold the Volume Up and Power keys.
3)When the Galaxy A50 logo shows, release all three keys.
4)Your Galaxy A50 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
5)Press the Volume down key several times to highlight wipe cache partition.
6)Press Power key to select.
7)Press the Volume down key to highlight yes, them and press the Power key to select.
8)When the wipe cache partition is complete, Reboot system now is highlighted.
9)Press the Power key to restart the device.
Thank you.

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07-04-2020 11:49 PM in
Galaxy A- Mark as New
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07-04-2020 11:40 PM in
Galaxy AThank you

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07-07-2020 10:00 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung keyboard' >Storage >Clear Cache.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
