Mobile stuck display while using Here’s an email format you can use to report t

[mr2894]

Subject: Mobile Device Stuck Display Issue – Request for Assistance
Dear Service Center Name
I am writing to report an issue I am facing with my mobile device. The screen frequently gets stuck or freezes while I am using the phone, making it difficult to operate. Below are the details:
Device Model: Samsung Galaxy A26
Purchase Date: 01st June 2025
Issue Faced: Display freezes during use; unresponsive touch screen
Steps Already Tried: Restarted the phone, force rebooted, cleared apps
I request you to kindly assist me with resolving this issue. If the device is still under warranty, please let me know the next steps for repair or replacement.

[BiRdMaN]

Visit service center

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third-party applications.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third-party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support