Mobile data disabled after Android 15 & one UI 7.0 update

[Lokesh_06]

Hi, 

Today (28th june 2025) morning I've installed latest software update of android 15 & one UI 7.0 since then my mobile data got disconnected and settings for mobile network is completely greyed out. 

I've tried all type of reset including factory reset but nothing made it work. Im able to make call or receive call from the same device and also data is working fine on this SIM from other device.

[armlinker4639]

Next month at the earliest

[Lokesh_06]

One month is too long for mobile network at least...

[armlinker4639]

Okay I have 3 last possible options now:


1. Force reboot your device:
Press and hold the Volume Down and Power buttons simultaneously. 

When the Power menu appears, continue holding the buttons until the Samsung logo appears. 

This can help resolve temporary glitches caused by the update. 

2. Clear the Cache Partition:

Turn off your device. 

Press and hold the Volume Up and Power buttons until the Samsung logo appears. 

Use the Volume buttons to navigate to "Wipe cache partition". 

Press the Power button to select it and then confirm the action. 

Reboot your device. 

3. Reset Network Settings:

Go to Settings > General Management > Reset. 

Select "Reset network settings" and confirm the action. 

Note that this will reset Wi-Fi passwords, Bluetooth connections, and other network-related settings. 

Try the 3rd one first, if it doesn't work try 1st, and at last try the 2nd method.

This is all I could help, I hope it works for you.

[Navas9787]

Bro just proceed wipe cache partition or flash the stock rom again

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[rajveeryadav1]

Mobile data disabled after android 15 one ui 7.0 update

[Lokesh_06]

I did a new physical SIM replacement and e-sim which made it work... assume there is some compatibility issue with android 15 upgrade