Original topic:

Mobile Network Issue

(Topic created on: Saturday)
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hemantkapil
Active Level 4
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Galaxy A
Recently updated to One UI 8.5 and I am facing a strange glitch. I always use WiFi with mobile network also on but as soon as I turn off the wifi the mobile data doesn't work. I have to restart the device to get it back to life. I have reset network settings too but in vain. Anybody has experienced the same issue ? 
2 Comments
Rbsh21
Active Level 7
Galaxy A
You have not mentioned which device you are using now
cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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