Major bug in fingerprint sensor in A34

[Ayushman_751]

There's a major bug in fingerprint scanner in my device (galaxy A34) which is a vital security issue that it opens my phone automatically with accidental touches like my arm or any conductive material (like steel scale) not everytime but often and random. 

Thats the reason I have to always keep it disabled all the time and unlock it only by pattern. 

So, this is a serious issue which needs to be fixed as soon as possible.

I have also reported the error, so anyone facing the same problem please let me know.

[SataruGojoo]

Report it to Samsung.

[Ayushman_751]

Reported

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have mentioned that you have already reported the error at Samsung Members Application. We request you please wait they will revert soon, if you have any further queries kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

[sm2812]

Is your problem solved?

[Ayushman_751]

No, they have told to format the phone and report the problem if it still persist.....but it is still very unpractical to just format the phone containing sensitive info to fix the issue.
So, I have not formatted and the issue is still there

[sm2812]

Ok thanks