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Original topic:

Left the beta program

(Topic created on: Tuesday)
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Narendra13
Active Level 1
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Tuesday in 

Galaxy A
Left the beta program after update and i still haven't received the stable update will i get the stable update or not i am confused when i google it say you have to flash software then you will get stable update amd i call the service centre they said you will get the update late what is going on i am so confused 😕 
 
 
2 Comments
KhushsS25
Active Level 1
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Tuesday in 

Galaxy A
If u had joined beta program and left the beta before you updated to stable version.. you have to rollback/downgrade from beta version to previous stable version. Only then you'll get the latest stable update and security patch. Check in the beta program banner in the tips its mentioned and how to rollback/downgrade.
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cs_member10
Moderator
Moderator
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Wednesday in 

Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please note that if you withdrawn from the beta program, then use Smart Switch to roll back to the previous update.
Once your device is rolled back to the previous update, you will receive One UI 8.5 update as the stable version has been released for your device.

We would like to inform you that you can roll back to previous software update by using Smart Switch. You can open Smart Switch on your Windows PC or Mac, you will see an option to update to a new software version if one is available. Kindly perform the following steps to resolve your issue.

1. Connect your device to your computer using the USB cable provided with your device.

2. Open Smart Switch on your PC.

3. If a software update is available, Smart Switch will automatically prompt you to update the software or display an option to update.

4. Tap Update and follow the on-screen instructions to download the necessary files and complete the update process.

And please wait for the stable update and stay active on the Samsung Member application for updates and additional information.

If you are not able to perform the same steps, you can visit a service center regarding your concern, please click on the link mentioned below to get a nearby service center to your pin code:
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

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