Lag problem

[Rajj_07]

I can't play any simple games like carrom or free fire.

Fps drops so badly sometimes it feels like 20 or 30 fps.

I'm using Galaxy A55 5g.

So disappointing @samsung.

Anyone who know how to fix please respond 🙏

[Bavo16]

Only new updates can fix all of the issues

[JoJoShira]

what have you done on your phone that you think is causing this issue? i am also using an A55 but I don't have any issues with frame rates.

[Sam111007]

I do also face this and I noticed this happens only when arrival of a new software update. I might be wrong but I constantly noticed it past 3 to 4 years so I can tell this.

[cs_member10 · Accepted solution]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Basis your query regarding the lagging issue with your device. We would share some quick steps with you that might help you solve your issue.

● Check space availability:
Is there sufficient space available on your device?
Kindly check the space on your device:
Path: Settings > Battery and device Care > Storage
To improve the device performance there should be sufficient space.

● Kindly check the RAM in your device:

Path: Settings > Battery and device Care > Memory
The device's RAM should be free to improve performance. So clear the RAM memory once a day.

● Check app cache:
Please follow the below steps
Path: App's screen>>Settings>>Tap on Device Care>> Tap on Storage>>Tap on CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

● Clear cache memory of a particular application:
Path: Apps screen>>Settings>. Tap on Apps>>Now pick the app that you like to clear off the cache memory. For example, 'Samsung Internet'>> Tap on Storage>>Tap on Clear Cache.

● Close Background Apps
Is there any unnecessary application running in the background?
Too many applications running in the background may cause the device to hang. Kindly close the background running applications in the device (''Tap the left side key & close the background running application'').

● Remove third-party applications:
Kindly uninstall that application by following the below steps and check once as the issue might occur due to third-party applications.

Navigate to Settings>> Tap on Apps>> Select the third-party application from Apps>>Tap on Uninstall

● Remove the memory card:

Due to some ''unauthorized'' files in the memory card device's performance will be slow, so if you are using the memory card in your device. I will advise you to safely remove it from your device. For this follow the below steps:

● Before removing the memory card, first, unmount it for safe removal.
On the Home screen, tap Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
Insert the ejection pin into the hole on the tray to loosen the tray

Note: Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may be damaged.

● Pull out the tray gently from the tray slot.
● Remove the memory card.
● Insert the tray back into the tray slot

Note: Please ensure that the memory card is not removed while the device is transferring or accessing information.
Doing so can cause data to be lost or corrupted or damage the memory card or device.
Samsung is not responsible for losses that result from the misuse of damaged memory cards, including the loss of data.

● Remove third-party accessories:
Due to ''3rd Party'' (Not provided by Samsung) Accessories, (Like a charger, USB Cable'' etc.) device might also hang. So kindly avoid the usage of these 3rd party accessories.

● Update device software: Settings >> Software update >> Download and install>>Check for software update >> If Software update available>>Download>>Downloading updates>>Install now.
Note: Your phone will restart after the update is installed.

● Reset the device:
Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.

● If you do not remember then reset (Forgot password) your Google account.
For this, Open Gmail (https://accounts.google.com/servicelogin)>>Select forgot password>>Select "try another way" like mobile number, security question, etc.>>Select Next>>Enter a new password>>Tap on Next.

● How to reset:

Please follow the below steps to reset the device:
● Go to Settings.
● Tap on General Management.
● Tap on Reset.
● Tap on Temporary cloud backup or External storage backup
● After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

After Performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application.

To share a log file, click on the Samsung Members Application(Open Samsung member application >> tap on support >> tap on send feedback >> choose composer option >> select error >> select the appropriate category >> type your query).

Warm Regards,
Samsung Customer Support

[goodthings · Accepted solution]

Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution.

[goodthings]

You're welcome to here.