Original topic:

Issues with in App purchase

(Topic created on: 3 weeks ago)
89 Views
Harry905
Beginner Level 2
Options
Galaxy A
I am using Samsung A55 since almost a year now and till now I didn't have any issues but recently when I logged out my samsung account and logged in with a different samsung account for a few mins and logged in back to my original account I am not able to do any in App purchases. To be precise the game I downloaded from galaxy store is pokemon go and purchases were working fine till I did the account change thing and after that I am getting Error Code: B7002/P/93MPO whenever I try to puchade anything in the game. I haven't heard any solution from the support yet on this.
2 Comments
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To extract the log files of the device, please follow the steps below: SmartThings > More (3 stacked lines) > Contact us > Error report > Check "Send system log data" > Choose sending information option by clicking on the "Once" > Press "Done" > Write your Question and Press "Send".

If you encounter any other unexpected situation and have any further queries, please contact us again with following steps.

SmartThings Application > Three dots > Settings > Contact us > Send feedback. Thank you for using our services. Your satisfaction is very important to us.

Warm Regards,
Samsung Customer Support

0 Likes
Harry905
Beginner Level 2
Galaxy A
I already did that but I have received no response from the support yet after the message saying that they will revert back shortly. The problem still persists on my device and I am still facing the issue without any resolution to it.
0 Likes