Original topic:

Issues after Android 12 Update

(Topic created on: 05-22-2022 12:00 PM)
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HNJ12
Active Level 1
Options
Galaxy A
Dear Samsung Team there are issues after updating my Galaxy A71 with Android 12 , opening app drawer has black background and not the theme color which I have already set , also quick switch to secure folder is also not working
10 Comments
Galaxy A
Try default theme ...I'm also using A71 there is no such issue after update
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HNJ12
Active Level 1
Galaxy A
Do you have quick switch problem?
Because I am not able to switch to secure folder with double press of power button , and also I have tried default theme
Galaxy A
No I hv not such any problem. Once open setting and look for the setting of buttons.. may be after update the button setting has changed.
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kroy1234
Active Level 9
Galaxy A
I have no problem such like that, everything is fine and I also used goodlock all features, no problem.
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HNJ12
Active Level 1
Galaxy A
I have reset my phone and now everything is fine
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cs_member8
Moderator
Moderator
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Galaxy A

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

However, we would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.
Warm regard,
Samsung customer support

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rs estudillo
Beginner Level 2
Galaxy A

my samsung Galaxy a71 ( SM-A715F/DS) is  always shutting down after upgrade to android 12.. I've already reset  the phone and erase the cache..

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HNJ12
Active Level 1
Galaxy A
Try to do reset all settings in settings .
If then also problem is not solved then you can call Samsung customer care they can help you better
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rs estudillo
Beginner Level 2
Galaxy A

But nothing happens

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