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Original topic:

Issue with fingerprint sensor on A54

(Topic created on: 09-06-2024 09:14 PM)
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Skull_Hunt_A54
Active Level 9
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Galaxy A
When your phone is on pocket device still recognize fingerprint inside the pocket even on accidental touch was enabled ..

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Solution
Galaxy A
The issue you are experiencing may be due to moisture in your pocket. Sweat can sometimes cause problems, especially in hot weather. I encountered a similar issue with my previous Galaxy A31. Alternatively, it could be a temporary glitch. Wait for the winter to come. If the issue persists, please contact the service center for further assistance.

If you find this response helpful, kindly accept it as a solution by clicking on the three dots and selecting "Accept solution." Thank you.

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Solution
Galaxy A
The issue you are experiencing may be due to moisture in your pocket. Sweat can sometimes cause problems, especially in hot weather. I encountered a similar issue with my previous Galaxy A31. Alternatively, it could be a temporary glitch. Wait for the winter to come. If the issue persists, please contact the service center for further assistance.

If you find this response helpful, kindly accept it as a solution by clicking on the three dots and selecting "Accept solution." Thank you.
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cs_member10
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that there is not any issue or bug with devices when the screen touches clothes or skin and accidental touch protection is enabled on the device, the disabled would be turned on and some action will automatically happen. Similarly, if the fingerprint sensor comes into contact with anything unauthorized, it may temporarily fail to recognize the authorized touch but will resume normal functionality after a few minutes. If you have other concerns regarding Samsung products kindly feel free to get in touch with us.

Warm Regards,
Samsung Customer Support

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