Original topic:

Heating issue

(Topic created on: Monday)
108 Views
AnbarasuM
Beginner Level 2
Options
Galaxy A
I am yesterday I bought Samsung galaxy A35 5 G is too much heating I feel 
9 Comments
MASTIA35
Expert Level 5
Galaxy A
Same problem with me friend 😮😮
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Galaxy A
Wait for 2 weeks to 1 month it is greenly fixed
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vpkamboj
Active Level 5
Galaxy A
Wait till next security update....
Untill not use cover
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goodthings
Expert Level 5
Galaxy A
Your's device is very new so please give it's some time. After some time and After some updates all is well. So please don't bothered about this issue now. If you like please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy A
You're welcome to here.
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SATYA35
Expert Level 3
Galaxy A
Ui laggy?
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Rahul8887
Active Level 2
Galaxy A
Put your mobile phone in the ice box for a while.👍
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SATYA35
Expert Level 3
Galaxy A
Very bad devixe
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

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