I am using this device for almost 4 years. It was running smoothly and display was so good before installing the last update. But after the update, a vertical line is appearing on screen because of this I am having problem in my day to day work. I went to service centre but as the phone is running out of warranty period, they are charging high cost for display. I have seen many users are having same problem after the last update with A71. But Customer care support couldn't give any good solution.
So here is my statement towards Samsung Customer care / Service centre :
1) If anything like this happens in most of the Samsung devices of same model, you should take initiative like One plus brands do. They provide free screen replacement for the owners who are having the same issue.
2) if the problem occurred through the software update, try to fix it through an update
We want to inform you that it is our best endeavor to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized. The issue could occur due to usage and various other factors, in case there is any kind of issue that occurs after the update then we are always helping our customers to resolve their issues.
However, as you have already visited the service center and they have guided you through the information regarding the part replacement after the physical inspection of your device. They will provide you original parts with genuine cost with service invoice.
