Original topic:

Ghost Touch during charge.

(Topic created on: 03-19-2025 07:51 PM)
93 Views
thevbhv
Beginner Level 2
Options
Galaxy A
Hey, I'm facing ghost screen touch problem, when i charge and use mobile at a same time. Why is it happening? And what's solution of this problem.
4 Comments
Fedron
Expert Level 5
Galaxy A
0 Likes
Vishk92
Active Level 7
Galaxy A
do you have screen protector applied?
0 Likes
thevbhv
Beginner Level 2
Galaxy A
Yes
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.

● Check your charger: If your charger is damaged, it may not supply power to your device, which may cause the touch screen to malfunction. In this case, use a different, undamaged charger to prevent this issue. It’s also a good idea to avoid using the touchscreen when the device is charging.

● How to restart the device: Press & hold the power key> Restart> Tap again to Restart.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes