Original topic:

Gallery problems.

(Topic created on: Sunday)
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GreenGRASSHOPPER
Active Level 8
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Galaxy A
Greetings everyone 🙏🏻 so from the past few weeks, I've been running into a few (actually a lot of problems) in my phone. And one of those problems is this little glitch in the gallery application where in the More Settings tab, the 'Shared Albums' tab wouldn't appear.  

image
Here, in gallery, the Shared Albums tab is missing where it is supposed to be.🤔


image
Some error pops up when I try to enter it through settings.😠

I've even tried to open that tab through the Settings App, And it is available, but when I try to do so, it just won't open, some sort of error message pops up saying 'Menue currently not available' as you can see from the above picture. The Shared Albums tab is very important to me, I use it quite often, so someone please suggest me ways to get it back. 
I've already tried restarting my phone and it didn't work, so no more restarts.

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cs_member10
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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