Please refer to the attached video for better reference.
So sometimes after using my phone for more than half hour for watching YouTube or anything continuously. It starts to flicker and whole whatever is playing on the screen turns green, like everything whether it is on YouTube or even in gallery also it shows that file can't be played or unsupported file sometimes and phone becomes extremely slow. I tried clearing all apps from background but that didn't stop. And if I don't stop using phone, it just goes black with audio playing in background. Then it restarts and works very laggy until I keep it idle for 10-15 minutes. After that it works normally.
What is the cause of this problem. Is it something hardware or software issue.
● You can reset your device by following the steps: 1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. 2. Remember the Google password before resetting the device because it is required during initial setup. 3. If you do not remember the password, then advise to reset (Forgot password) your Google account.
Path: Settings> General Management>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.
In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Kindly complaint to Samsung customer care support through Samsung Members app as error report also send log files along with this error report for this issue and wait for next update it's maybe fix by Samsung team soon. If you like please accept it's a as solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
