Original topic:

Galaxy A55 defective

(Topic created on: a month ago)
Beginner Level 2
Galaxy A
I bought last night New Galaxy A 55 in Manar Mall Ras Al Khaimah, when I opened it try to turn on the Phone, it is Auto shut off, and Samsung store refused to replace my Phone because according to them I need to Go to service Center, also Timing of the center is from 9 am to 5pm only so I need to leave my work for that and I need to Travel from Ras Al khaimah to Dubai for the report, very poor Customer Service, 

I chat customer service in Whats app they said they cannot help me for this Issue I need to go to Dubai for The report.
I search someone from Top management of Samsung for my Issue
1 Comment
Community Manager
Galaxy A

We sincerely apologize for the inconvenience you are experiencing. Please inform the customer to send the device to the service center and share the job number starting with 427 so we can help.