Galaxy A55 5G Display Changed

[hembishwakarma]

After two months back I purchased Galaxy A55 5G, a small red splash appeared on the right side of the display only visible on white background. I took it to the authentic Samsung Service Center and claimed the replacement of the phone itself but they said there were no policy available for the replacements. However, I was convinced to change it's display. 

Now the questions are: Is the display authentic as used in the phone or refurbished one? Is my device still water resistant? 

I still want my device replaced. Olease suggest where should I contact and how. 

Thanks.

[timkamat]

If the display is changed at the authorized service centre, it is genuine and even the service quality should be good. I'm saying this thru my own experience

[hembishwakarma]

How to confirm if it was repalced with geniune parts or repaired? But it is so depressing.

[timkamat]

And replacing the device is not possible

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience. Our products go through rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter as per Samsung guidelines.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable.

Rest assured, we will provide best in class services and repair will done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter. They will guide you about the replacement process.

Warm Regards,
Samsung Customer Support

[hembishwakarma]

Thank you for the information. But my concern is I am using my phone as a refurbished within two months of purchase. I would not raise the issue if I had used it for a year or so. The company is obliged to replace my phone though there is no ploicy of replacement.

[ch4A]

Galaxy A55 5G display changed for purchase

[ch4A]

There a few questions on DISPLAY changing was Damaged