Galaxy A53 camera problem not solved yet

[albertece]

Elongated deformed pic 64M

Actual pic 16M camera

No solution after december Android 14 One UI 6.0 Update.

Cant use 64 M camera. Pathetic samsung software team. Its almost 4 months now no solution.

What should we do?

Complaint to Cosumer Court?

[RRULES]

Check after latest update I think April security patch i think it is resolved just check once and inform

[albertece]

No this pic is taken after april update.

Not resolved

[RRULES]

I am still testing it will let you know

[albertece]

Sure, awaiting your response

[RRULES]

Problem still persists
Wordh service by samsung

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. However, we are taking your valuable feedback regarding this.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

[albertece]

Dear Customer Support Team,

You are copy pasting same reply to all the posts Since the camera issue started after the Android 14, One UI 6.0 Update on December 2023. also this is happened not only India but also internationally.

As every A53 owners done your above gimik camera reset phone reset etc etc. and tired. So then everyone visited service center and retuned with no solution.

Everyone is suggesting to await for the next software update. Which is happened 4 times after the major update but it was only security updates and neither of them solved the issue.

So we are samsung customers we paid for this phone and now we are not even able to operate our 64M camera. This is so pathetic.

Previously I owned a samsung galaxy S8 and its display PWM damaged when updated and my phone was not under warrenty at that time so i was forced to replce it with cost of 14,000 Rupees.

So after all these disgusting experience with samsung brand when a customer raising an isuue you people are not even telling us when you are going solve issue rather than your pathetic copy paste response.

It was so digusing to see thisway. also i see many post from all over world about A53 Camera issue but I never saw any single post from a samsung customer care team member that they have acceped that we have an issue with A53 Camera after One UI 6.0 Update.

Hats off you for your pathetic response. Hope you may understand our frustrtion after 4 months of waiting without any solution.

Thank you

[adarshgupta]

It's not resolved. I spoke to Samsung they're just telling to go to Service Center when they know service center can't fix it.

If you're ready to go to consumer court, I will accompany. Already told them so. Other A53 users should join as well.

[adarshgupta]

Already did. They're telling to go to Service Center. Only after that will they do something.