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Galaxy A52s 5G speed problem and back panel issue

(Topic created on: 01-25-2024 12:34 AM)
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Scrabble-God
Active Level 6
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Galaxy A
Can anyone tell me whats the price of back panel of A52s because it is coming out. And the 5g network speed problem in my area after January update before January update everything is working properly. And 5g strength is very good in my area but speed is not coming that good after January update.

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VA4
Active Level 7
Galaxy A
Regarding back panel, goto service centre and get fixed. Actually, they should not charge for it bcoz it's their qc issue that back panel is coming out within 2 yrs of usage.

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6 Comments
VA4
Active Level 7
Galaxy A
Jan 24 patch has messed up everything not just for A52s but also for other A & S series phones too.
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Solution
VA4
Active Level 7
Galaxy A
Regarding back panel, goto service centre and get fixed. Actually, they should not charge for it bcoz it's their qc issue that back panel is coming out within 2 yrs of usage.
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Scrabble-God
Active Level 6
Galaxy A
Thanks
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cs_member10
Moderator
Moderator
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue. 

Galaxy device network issue:

Kindly check the device in a different location/network coverage area.

Check device network mode settings: Settings> Connections> Mobile networks> network mode SIM1 or SIM2> Select network mode(set device network mode as 5G/LTE/3G/2G (auto connect) mode.).

Check network operator settings: Settings> Connections> Mobile networks>Network operators> Select automatically> OK> Registered on the network.
Note: We recommend setting device network operators as automatically.

Kindly check the same SIM card in another phone or another SIM card in the same phone to verify the issue.

Reset settings: Settings > General Management > Reset.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

Kindly visit the given link to check the back panel cost: https://www.samsung.com/in/support/spare-part-pricing-list-for-repair/

The final cost will be confirmed by the service center after physical inspection and you can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Ani9090
Active Level 3
Galaxy A
I am also having the same 5g issue and i have itried it. The speed is always fluctualting in this update. I also factory reseted my phone but still the ussye persists. Please consider this problem in the next update.
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Dixyesh
Active Level 4
Galaxy A
Same for my a52s 5g
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