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07-18-2020 01:11 AM in
Galaxy AStrange issue with the A51...Camera constantly tries to fine zoom if I could put it that way. Does it like every 5 to 10 seconds during facebook live and camera recordings. tried every setting possible. Sent the frst A51 back and got this replacement a few days ago and it has the same camera issues.
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07-21-2020 01:46 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera issue :
1. Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2. Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
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09-12-2022 05:27 PM in
Galaxy ACan you give a real answer. You copied this else where.
I and others have the same issue.
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08-23-2021 09:45 PM in
Galaxy A- Mark as New
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08-23-2021 09:46 PM in
Galaxy A- Mark as New
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09-12-2022 05:27 PM in
Galaxy ASame problem with my A51. (Which I bought mainly to use as camera and spare phone).
I think Samsung should really give an answer. I'm struggling to find any.
I think the issue is the phone is trying to adjust or have some program built in that wants to get the right light/object/zoom. Rather than holding steady, it keeps moving. Have you guys that have the problem found it's worse or better under any conditions? I was just testing it at night time in my office and it seems worse. When I've made better films in the day time.