Original topic:

Galaxy A50 restart issue.

(Topic created on: 02-26-2021 12:18 PM)
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vivek006
Expert Level 1
Options
Galaxy A
Hi, I'm using Galaxy A50 since 1½yr and recently my device is restarting at night While on Charge(I usually charge my phone overnight) today it restared again at night and this is second time I'm facing this issue the last restart was 10days ago I guess.
I'm also facing heating issue after this restarting issue occurs. I don't know why this issue is happening as it never happend before.
Any solutions would be highly commendable.
7 Comments
AbhishekPuri
Active Level 10
Galaxy A
check auto restart

go to device care and click on 3dot right side of top than click on automation option than turn off auto restart.
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Shahinmarzia
Expert Level 5
Galaxy A
right
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vivek006
Expert Level 1
Galaxy A
it isn't enabled
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AbhishekPuri
Active Level 10
Galaxy A
than u should visit service center
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AbhishekPuri
Active Level 10
Galaxy A
go to device care than battery section and click on background uses limit than turn on put unused aaps to sleep and come back and click more battery settings and turn on adaptive battery.
than come back device care interface and click on 3dot than click on automation and turn on adaptive power saving.
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vivek006
Expert Level 1
Galaxy A
I'm already using this option..
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Samsung_Support1
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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