Galaxy A34 -5G

[GeeEla]

When i call someone's, my internet connection (mobile data) disconnected. Why is it so? (Airtel to Airtel no problem but other network disconnect)

[AmitSingh90]

5g vonr not available in all regions

[Integrationofmind]

You need to turn on data switching and back up calling in setting

[iamkkronly]

I understand that your mobile data connection disconnects when you make a call to someone on a different network (other than Airtel) using your Galaxy A34 5G. This is likely due to the Voice over LTE (VoLTE) settings on your phone and how your carrier handles calls. Let's troubleshoot this.

Here's what's likely happening and how to address it:

VoLTE (Voice over LTE) Issue:

VoLTE allows you to make voice calls over the 4G LTE network instead of the older 2G/3G networks. This provides better call quality and allows you to use data and voice simultaneously.

However, if VoLTE is not properly configured or supported by your carrier for calls to other networks, your phone may switch back to 2G/3G for the call, which would disconnect your 4G LTE data connection.

Check VoLTE Settings:

Go to Settings > Connections > Mobile networks.

Make sure "VoLTE calls" or "Enhanced 4G LTE Mode" is enabled.

If it's already enabled, try toggling it off and then back on.

Check Preferred Network Type:

In the same "Mobile networks" settings, make sure your preferred network type is set to "4G/3G/2G (auto connect)" or similar. This allows your phone to switch to older networks if VoLTE is not available.

APN Settings (Access Point Name):

Go to Settings > Connections > Mobile networks > Access Point Names.

Make sure the APN settings are correct for your carrier (Airtel). You can usually find the correct APN settings on your carrier's website or by contacting their customer support.

If the APN settings are incorrect, you can manually enter them or reset them to the default values.

Contact Airtel Customer Support:

The most likely cause of this issue is a problem with your carrier's VoLTE settings or support for calls to other networks.

Contact Airtel customer support and explain the issue. They may need to:

Provision your account for VoLTE properly.

Check if there are any network issues in your area.

Provide you with specific APN settings for VoLTE to work correctly.

Check for Software Updates:

Go to Settings > Software update > Download and install.

Make sure your phone has the latest software updates, as these often include network optimizations and bug fixes.

Reset Network Settings:

Go to Settings > General management > Reset > Reset network settings.

Note: This will reset your Wi-Fi passwords and Bluetooth pairings, so you'll need to re-enter them.

By following these steps, you should be able to resolve the issue and use data and voice simultaneously on your Galaxy A34 5G, even when calling other networks. Let me know if you have trouble finding any of these settings or if you have any other questions!

[iamkkronly]

If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!

[RAJ0105]

A34 ME UI 7 UPDATE KAB TAK AAYEGA

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

● Check Settings: If mobile internet is not working during the call, then check settings 'Use internet during call', Please follow the below steps to enable 'Use internet during call': Settings> Mobile Networks> Use internet during call> Enable it, if disabled.

● If the mobile internet is not working during a call, then restart your device. Restart your device then check again.
If still internet not working not working, then follow the next steps.

● Check Mobile Network: Settings>Connections> Mobile networks> Network mode> Step1: Select 5G/LTE/3G/2G (auto connect) LTE/3G/2G (auto connect) or 3G/2G (auto connect).

● Check Network Operator: Settings> Connections> Mobile networks> Network operators> Select automatically.

● Check Data Roaming: Settings> Connections> Mobile networks> Data roaming to enable it, if disabled.

● Reset network settings: Settings> General management> Reset> Reset network settings> Reset settings> Unlock your screen> Reset.

● Check another network operator SIM: If the issue has not been resolved, then get in touch with the network operator and try to check with another network operator SIM.
Note: kindly contact your network service provider once to make sure there is no issue from their end.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support