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Original topic:

Freezing Whatsapp

(Topic created on: 05-05-2024 07:24 PM)
127 Views
sinatra87
Active Level 1
Options
Galaxy A
Does anyone know how to resolve the " not optmosed for touches " error on WhatsApp on the Samsung A series? My A13 has been misbehaving since the day I updated to android 14.
I've tried updating but nothing has been resolved 
9 Comments
JohnKuchi
Active Level 7
Galaxy A
You probably dont use the Original WhatsApp, you probably use third party apps for WhatsApp.
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sinatra87
Active Level 1
Galaxy A
It's the normal Whatsapp from play store ..I don't use 3rd party applications
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sinatra87
Active Level 1
Galaxy A
I use the normal one 1714928126257.jpg
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JohnKuchi
Active Level 7
Galaxy A
Try updating all your apps and Software including Google System updates.
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JohnKuchi
Active Level 7
Galaxy A
Then reboots
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sinatra87
Active Level 1
Galaxy A
I've attempted this but nothing has changed
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Nicky_sam03
Moderator
Moderator
Options
Galaxy A

Thank you for reaching out sinatra87

Please clear the cache of the app.

To clear an app's cache:

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the sort by icon next to 'Your apps'.
5. Select the switch next to 'Show system apps' and select OK.
6. Select the app you'd like.
7. Select Storage.
8. Select Clear cache.

If the issue persists reset app preferences

1. From the home screen, swipe either up or down to access apps.
2. Select Settings.
3. Select Apps.
4. Select the menu icon in the top right hand corner.
5. Select Reset app preferences.
6. Select Reset.

Then  soft reset your device. Press and hold the power and volume down buttons until the device restarts ( this will not erase data, it is just to reboot the device)

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sinatra87
Active Level 1
Galaxy A
Thank you

I tried this and there's still no change
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Nicky_sam03
Moderator
Moderator
Options
Galaxy A

I am sorry to hear that sinatra87

 

The next step is a factory reset. 

Please ensure that your data is backed up as this will erase data from your device.

Back up data to Samsung Cloud:
From the home screen, choose Apps.
Choose Settings.
Then Samsung Cloud.
Then choose Back up my data or Restore. ...
If you tapped Back up my data, turn on each item you want to back up in the Settings menu and choose Back up now.

Reset your phone completely
Launch the Settings app, and then tap General management.
Select Reset.
Select Factory data reset, and then review the information.
When you're ready, swipe to and tap Reset.
Tap the Delete all button to continue with the reset and delete all information stored on your phone.

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