I have A21s phone, I forgot the new pattern. So to access the phone I am using Finger print. There is any solution if I could erase all security/ lock function without Format Phone data. If you know please share below. Appreciated in advance!
First of all backup your device asap using samsung smart switch. The best course of action is then to reset your phone and restore data from smart switch instead of attempting to bypass the security lock. You need your old lock in order to change it. From what I know all passwords and biometrics are secured by knox and if there is any way to access that at all, you need to bypass knox which I don't think we can.
As per your query, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
