Samsung Electronics India Pvt. Ltd.
I wish to complain about my product Samsung Galaxy A70, (SM-A705GZWHINS) that I purchased on 08th July'19.
I am complaining about my mobile phone because the phone's screen suddenly stopped working and turned black on 20th August'20, I got it examined through service center and they informed me that my phone's display has to be changed for which they were charging me the amount of Rs. 7,740. Even after asking several times about the reason of this sudden impact on my phone, without any external or internal damage by my side, they were not able to come up with any justifiable answer till now. In order to receive something justifiable and acceptable I am writing it to you as a gentle reminder to work on my complaint as soon as possible. To resolve this problem I would like you to get my mobile phone's display done without any charge.
Also, I am reaching out to Samsung associates since several days (through chats and calls) but again no resolution yet. I believe that this behaviour is unacceptable because customer’s complaint need to be heard asap specially by a renowned brand like Samsung. I am a Samsung user since ages, never expected that my experience with Galaxy A70 is going to be worst.
I look forward to hearing from you as soon as possible to resolve this issue, in a formal written statement. Considering the behavior of the staff till now, if I do not hear from you within 2 days I will file complaint with the appropriate consumer agencies and consider my legal alternatives. You can contact me at the above mentioned phone number.
Dear Samsung Member,
Greetings from Samsung Customer Support!
We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).
Thank you for writing to Samsung.
Samsung Customer Support