Original topic:

Facing problem in charging of my GalaxyA20s after updating Android11

(Topic created on: 07-27-2021 10:34 PM)
Soikot09
Beginner Level 2
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Galaxy A

Need solution please. Before update Android11 my phone was perfect. But after Android11 with UI 3.1 update i couldn't give fast charge to my phone. Usually i put my phone on charge at 30%. When charge level is at 60~65% phone automatically stop from taking charging. This problem came after update. How can i overcome this problem? Please help🥺

(I couldn't find any problem in charging port & charger. It's a system problem)

3 Comments
Jasirmd72
Active Level 7
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Galaxy A
Let it charge till it stops(60%), then don't remove your charger. In samsung community app go to phone care>Interactive checks. Do the charging test.

If the above method is not working then drain your battery completely to zero, then don't turn on your device and keep your device for charging and check if it's charging completely or stopping in between. If not working I think you need to go to the service center.
If it's useful click 3 dots>Accept solution 👍Screenshot_20210727-234829_Samsung Members.jpgScreenshot_20210727-234838_Samsung Members.jpg
BloatwareBAN
Active Level 4
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Galaxy A
Well if nothing is working then head to Samsung center they will do it for you under warranty.
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Samsung_Support2
Expert Level 1
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please visit this mentioned link to resolve your charging related issue: https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/#:~:tex...

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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