Facing an issue with 5g setting in galaxy a33 5g

[rj729]

 Facing issue while switching the setting from 4g to 5g in my galaxy a335g 

Showing could not change network mode

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[rj729]

Tried almost every thing now thing to visit service center

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[sayeedAshrafi · Accepted solution]

Turn off battery saver it will resolve

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that when connected to a 5G network, they handle higher data speeds efficiently. However, during resource-heavy activities like gaming, if the device heats up, it automatically switches to 4G to reduce overheating and maintain performance. Kindly visit this mentioned link to resolve your issue by using the below-given link.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support