Error

[babaAli81]

My Samsung A7 finger scan not working  any one help me? 

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Jimmywick]

Back up your device and return it to it's default factory settings via Settings > General Management > Reset > Factory Data Reset

Try this, if it doesn't work, contact helpdesk.

Regards,
J Wick