Original topic:

Emergency calls getting triggered automatically

(Topic created on: 04-28-2025 10:35 AM)
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diDrois
Beginner Level 2
Options
Galaxy A
According to the call log it seems there were around 100 emergency calls triggered this week. Why there is no option to switch off the emergency call feature on power button press. This is so irritating. Everytime I try to wake the screen up, the call gets triggered. If you are already on a call and try to wake screen, the emergency call will trigger and existing call will automatically be cut off. 
4 Comments
Anonymous
Not applicable
Galaxy A
Bro how the fk you try to wake the screen😂,

For emergency call to trigger you need to press power key 3 times continuously, why are you pressing power key 3 times🤌
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diDrois
Beginner Level 2
Galaxy A
MR. What's the interval between these presses to call them the 3 presses? Do you know this? Do enlightmen me with the knowledge on this.


What I have found in my case is, it is counting the three presses in any interval as three presses and triggering that. Anyway, why the fk is there no option to disable the emergency call or give me an option to set my own trigger keys.

On searching deeper, I found that it is indeed given as an option feature to be enabled or disabled by user on European models. Then why is that not so here? Anyway, only 1% people call emergency numbers when they need it. Our emergency services are our friends, family or other known persons.
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Path: Go to settings> search emergency sos> then turn off.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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diDrois
Beginner Level 2
Galaxy A
There is no option to turn off. This is what I wrote above. Right?1745837411729.jpg
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