Dualapp Whatsapp media download problem

[DStark]

Is anyone facing dualapp whatsapp media download problem in Galaxy A52s 5g ?

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

No need to download dual messenger app brother, it just should enabling in settings... 👍

"Goto settings > advanced features > dual messenger "

[DStark]

Bro..I said I can't download media from dualapp whatsapp , not installing the app.

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Ohh.. then have tried reinstallation of dual app..??

[DStark]

Yes!!

[ӇƛSӇƬƛƓ_SƲƦƳƛ]

Then you can try for WhatsApp business, if you want...

[PintuSB]

Yes, not working i also try this.
Same problem.

[sagarND]

There was samsung dual whatsapp problem u can't download anything pls uninstall it and try second sim whatsapp business app

[KSJoy]

It has been a persistent problem for God knows how long. Hopefully they will fix it with One UI 4.0. Try using WhatsApp Business for now.

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.

Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

I understand your situation but it is a 3rd party application that is not from Samsung. As we are trained to handle Samsung software and hardware-related troubleshooting, we advise you to contact the respective application software support. You can reach the app developer through the email channel for which please log in to the play store > select the more option> select installed app> click on read more. We sincerely regret the inconvenience. If you have any queries regarding apps developed by Samsung, I will be happy to help you.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support