Display issue

[hadi2861]

Hello, when I call someone on Messenger on my Galaxy A57, a 3-dot icon appears right below the camera. Is this a display issue or the proximity sensor? And when I took the screenshot that 3-dot icon was not there.

[Aper_Songster]

It appears on every white screen?

[Anikroyale]

Does it appear during calls on speaker?

[saiyadav2812]

It's under display proximity sensor

[saiyadav2812]

It's also shows in my M56 mobile also once view teardown video you will see three dot proximity sensor in it it's not display problem you can check when you call keep your finger in that three dots Place you will notice

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support