Original topic:

Charging problem

(Topic created on: 08-11-2024 06:16 AM)
427 Views
Naushadansari
Active Level 1
Options
Galaxy A
What's happened 
image


5 Comments
Ravi0883
Expert Level 5
Galaxy A
Just use tissue paper to soak out water from usb port.
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Galaxy A
Yes it cab damage your phone
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Samkarya
Active Level 6
Galaxy A
Looks like faulty cable,
Or Wet Port

Solution-
- try different cable and adapter
- try to clean port with paper tissue gently

Warning ⚠️
- don't go aggressive with port it might damage
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we request that you kindly perform the following steps to resolve your issue.

Does your device display the water drop icon even though it is completely dry and free of moisture?
If you experience issues with charging even after drying your device, try clearing your USB cache. This should resolve your system error.

Samsung devices will not charge if moisture is detected in the charging port during plug-in. This is a preventive measure to prevent corrosion, and you can still charge with a wireless charger on supported devices. A pop-up message will appear if a charger is plugged in while there is moisture in the charging port.

Remove the Moisture: If moisture is detected in the charging port when plugged in, Samsung devices will not charge. This is a precautionary measure to prevent corrosion. You can still charge with a wireless charger on supported devices. A pop-up message will appear if a charger is plugged in while there is moisture in the charging port.

Allow the Moisture to Evaporate: The moisture in the charging port will naturally evaporate within approximately 1 to 2 hours. If any liquid other than freshwater gets into the charging port of your device, you should rinse it in fresh water and dry it thoroughly with a dry, soft cloth.

3. Use a Wireless Charger: Wireless charging is unaffected by moisture or foreign substances in the charging port. If your device supports wireless charging, you can attempt charging it that way. Be sure to completely dry the device before placing it on the wireless charger.

If still facing issues, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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Kamalpolali
Active Level 6
Galaxy A
Bro, because of rain season, this error occurs. Please keep ur device antistatic cover in the night time . So that moisture will not accumulate. I also experienced same issue and I m following same process. Or else u can go for the mobile case with charge port cover.
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