Original topic:

A34 Security Patch Problems

(Topic created on: 2 weeks ago)
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Mistorid
Active Level 4
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Galaxy A
After the January and April security patch updates, my A34 slowed down, lagging; hitting too hard and draining faster, or fast charging stopped working altogether. Please resolve this as soon as possible. 
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cs_member10
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Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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