We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.
1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
2. Please check whether the charger cable and adapter are fixed well. Remove charging cable and reconnect with mobile phone properly.
3. Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
4. Charge the device in switch-off condition for a minimum of 10 minutes.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
