- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2021 03:53 PM in
Galaxy AMY Samsung A71 is not upto 3months that I bought it.I started having issue with charging after I was prompt to update the software.Please I need help from Samsung. I stay in Nigeria
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2021 04:48 PM in
Galaxy ALike slow charging or adapter issue. Or device heating up. Please mention
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2021 06:14 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2021 10:56 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We apologize for the inconvenience caused to you. To resolve the charging issue kindly follow below given steps:-
1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.
2. Charge the device:- Please charge the device in switch off condition for a minimum of 10 minutes.
If not resolved: (Removable battery) – Kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage).
If the physical condition is not good: Request you to turn off the device immediately and please do not try to charge or tamper the battery also request you to visit the service center immediately.
For more information kindly check the instructions provided in below given link:-
https://www.samsung.com/in/support/mobile-devices/battery-not-charged-charging-related-issue/
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern.
(Samsung Members app > Get help > Feedback > Error report/ask question).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support