Charging System

[bzecca]

Tried to charge my phone and wrote this? Is there anyone facing similar problems. It choose to connect and disconnect fast charging while it is enabled. 

[Maps_sam07 · Accepted solution]

Please try to perform a soft reset on the device

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[Nora_sam02 · Accepted solution]

Also, sometimes, a bad USB cable can cause charging issues. Try to use another charging cable (make sure it’s working) and see if that will fix it. As much as possible, use an original cable for this purpose.

Inspect the charging port to see if there's obvious indication of damage or foreign object in the charging port, visual check might help.

[ignitius]

help me cos when I use my charger on another Samsung A51 it works but not on my phone..so what is a problem

[Maps_sam07]

Hi, ignitius 

Kindly note that your device may need to booked in for an assessment. Please go to the below link to locate the closest Authorized Service Center to you. 

https://www.samsung.com/za/support/service-centre/