Battery health

[nilesh2005]

Hi

I have a galaxy a52s 5g which battery backup is now decreasing it's almost 3 years use but problem is give the backup of 4 hours with heavy use , 5.30 hours with normal usage. I have test battery health with antutu that shows battery health is not good percentage is 60% (2674 mah). Original battery mah is 4300 mah. Also in summer days in outside battery drains quickly. I have one battery protection to maximum usage it with dark mode also . 

so what to do ?

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Wodehouse]

You provided the answer in your question.

After 3 years your battery is still 60% efficient but not good enough. Go to Samsung Care and get it changed.

After changing the battery run it through a complete charge discharge cycle a couple of times.

Your battery and phone should be good to go once again. Good luck.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[DurgapX]

Change the battery

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

As per your concern, we would request you kindly perform the following steps to resolve your issue by the given links.

● Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[GuGu4431]

Same happened with me

[AphiptyTwoS]

Costing

[AphiptyTwoS]

How did you check it is 60%?

[nilesh2005]

I have do it through the antutu app. After install antutu let the battery health test to run , condition is to make a full cycle of 100 by connect with charger.

After app and full charge cycle then it shows battery health in percentage.