cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
search icon

Original topic:

Battery 🔋 backup

(Topic created on: yesterday)
1 Views
Gellu
Active Level 1
Options

Tuesday in 

Galaxy A

image

Samsung a36 5g battery backup big problem solution this update 
3 Comments
Phenom176
Active Level 9
Options

Tuesday in 

Galaxy A
Great🔥
0 Likes
Gellu
Active Level 1
Options

Tuesday in 

Galaxy A
Issue
0 Likes
cs_member10
Moderator
Moderator
Options

yesterday in 

Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

Basis your query regarding battery drainage issue you are facing.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation. Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
Note: Kindly create a data backup of your device via the smart switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember the Google password before resetting the device because it is required during the initial setup.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send)

Warm Regards,
Samsung Customer Support

0 Likes