Auto restart and shutdown.

[Kalponik-Jabon]

My Galaxy A14 phone has been updated to UL 7 Android 15. After the update, I am having a lot of problems, when installing Facebook, if any call comes in, turn off the phone on WhatsApp or the number.

[Sonuchillekar]

Can you mention clearly what's your problem?

[Kalponik-Jabon]

After updating the mobile, if a call comes in via WhatsApp or SIM while the data is on, the phone turns off.

[Kalponik-Jabon]

And my phone was brought from Austria, I live in Bangladesh, after going to Samsung customer care, they said that it is an unofficial seat, nothing else. What should I do now?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Kindly use genuine Samsung charger.

1. Disable auto restart function, there are two methods to disable auto restart function:
Settings > General management > Reset > Disable Auto restart (if enabled).

If the issue has not been resolved, then follow;

2. If you are facing this issue after installing any new application, then uninstall that application:
Settings > Apps > desired app > Uninstall > OK.

3. If the issue is still not been resolved then, update software:
Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now
Note: Your phone will restart after the update is installed.

4. If the issue still persists, then reset the settings: Go to Settings > General Management > Tap on Reset > Tap on Reset settings.

5. If the issue is still not been resolved, Reset the device:

IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

[Kalponik-Jabon]

I still use the same software that I used to use before updating my phone. This problem has been that since the update, the phone turns off when I use Facebook, and when I receive a call on WhatsApp, the phone turns off.

[Kalponik-Jabon]

And my phone was brought from Austria, I live in Bangladesh, after going to Samsung customer care, they said that it is an unofficial seat, nothing else. What should I do now?