Original topic:

Apps not visible on the App Screen

(Topic created on: 2 weeks ago)
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Prottay
Active Level 1
Options
Galaxy A

image

I bought a Samsung Galaxy A36 a week ago. and now, I am unable to see 2 apps in my app screen. 
I checked a few times, it doesn’t happen always. Sometimes these 2 apps are invisible and if I scroll up and down a few times, it becomes visible. And after a few more scrolls, it again becomes invisible. 
How can I fix this?
I tried updating the OneUI Home Screen App from the Samsung Store.
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4 Comments
DeepakJH
Active Level 1
Galaxy A
Seems like a bug, maybe a patch or major update will fix it
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Prottay
Active Level 1
Galaxy A
A restart did its job
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cs_member10
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Prottay
Active Level 1
Galaxy A
Actually, after submitting my post, I restarted the phone and after that, the bug got fixed😶
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