Original topic:

Weird Lock Screen image

(Topic created on: 01-08-2023 06:49 PM)
206 Views
gs235
Beginner Level 2
Options
Galaxy A

Lock Screen on Galaxy A3 (2017)Lock Screen on Galaxy A3 (2017)

My lock screen has recently degraded, as above. I've used this for a few years and it was fine until recently. I've been on an online chat with Samsung. They suggested doing a Soft Reset and clear the cache, which I've done, but it made no difference. 

Samsung's next suggestion is a Factory Reset, which I haven't tried yet.

Apart from the lock screen, everything else seems perfect. The home screen is fine and the screens in all apps are fine. This is the only fault. 

If I turn off the Lock Screen, I get a perfect blank, black screen. However I would like to have the time visible again.

Any help or suggestions would be gratefully received. Thanks.

3 Comments
Nero725
Active Level 4
Galaxy A
Reset
0 Likes
piyussh07
Expert Level 5
Galaxy A
Oh, problem with Always On Display 😶
0 Likes
cs-member11
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes