- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2021 05:42 PM in
Galaxy A- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-17-2021 06:49 PM in
Galaxy AA. Wipe Cache Partition.
Steps to perform.
1) Turn off the device.
(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.
2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.
B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.
C. Go to settings >general Management >reset>reset settings.
(NOTE : Reset settings/ Reset App preferences, change all settings to default)
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
03-24-2021 09:20 PM in
Galaxy ADear Samsung Member,
Greetings from Samsung Customer Support!
We acknowledge your concern and request you to please share the details of the app where crash is observed. Moreover, we would like to request you to share the error log file from Samsung member app. Here is the path to share error log file (Open Samsung Members Application > Get help > Send Feedback > Error report). It will help our technical team to resolve this issue as soon as possible.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
- Mark as New
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-15-2021 06:30 AM in
Galaxy AI fixed it by clearing personalized data in keyboard settings and by clearing samsung keyborad cache data.