After updating. Internet is not working

[mrxtrip]

After updating my galaxy a36 with the sept security patch. My mobile internet stopped working. Its is showing me that i have network volte and 5g signal. But not connecting. And i am unable to make calls too. Although i am able to recieve them. I have airtel sim

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[timkamat]

You will factory reset your phone for this single issue? Are you in really a good sense of mind? Do you know what factory reset does to your data? Use common sense before suggesting anything

[goodthings]

You're welcome to here.

[timkamat]

@mrxtrip please never pay any heed to the suggestions and so called solutions given by this **bleep** member called goodthings. He is a good for nothing guy. Always keeps sharing copy pasted messages

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

● Galaxy device internet issue: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-mobile-data-issues/

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support