Original topic:

After the Update to One UI 6.0, Samsung A52s 5G, Camera was degraded

(Topic created on: 01-20-2024 02:52 PM)
677 Views
Prakash_Ker
Active Level 1
Options
Galaxy A
After the Update to One UI 6.0, my Samsung A52s 5G camera's megapixal is degraded.
Before updating into One UI 6.0, Pictures was taken in 64MP Main Camera.
Now, After the update to One UI 6.0, I took the Pictures in 64MP, but in Detail section it is showing 48MP, similarly in other mode all Pictures was showing less resolution, 

image
Before update in One UI 6.0


image
Now, After Updating into One UI 6.0


Plz, Fix it as soon as possible..


10 Comments
goodthings
Expert Level 5
Galaxy A
Clear catche and clear data of this app and reset camera settings. Thanks.
goodthings
Expert Level 5
Galaxy A
Your's most welcome to here.
0 Likes
Mk25zen
Active Level 5
Galaxy A
Camera is working slow also.
0 Likes
goodthings
Expert Level 5
Galaxy A
Reset all settings in general management settings. Thanks.
0 Likes
AJAB_MORIA
Expert Level 5
Galaxy A
Wait for next update. it will be fixed.💯
dave7
Active Level 6
Galaxy A
Same issue
0 Likes
cs_member8
Moderator
Moderator
Options
Galaxy A

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Prakash_Ker
Active Level 1
Galaxy A
My issue is resolved, Thank you so much for your help 😇😇
0 Likes
Galaxy A
Don't worry, it's due to pixel banning.